1. Introduction
GofaPOS is point-of-sale, inventory, accounting, HR, customer, subscription, and business management software developed and operated by Gofa Technologies.
By using GofaPOS, the GofaPOS website, support channels, or related services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Gofa Technologies operates GofaPOS for subscribed businesses and their authorized users.
3. Scope of This Policy
This policy applies to business owners, managers, cashiers, accountants, HR users, administrators, employees, customers, suppliers, vendors, website visitors, and people who contact Gofa Technologies for support or enquiries.
4. Information We Collect
- Business account information: business name, store details, phone, email, address, registration details, TIN, subscription plan, billing records, logo, and branding.
- User and employee information: names, emails, phone numbers, usernames, job titles, roles, permissions, attendance, payroll records, salary advances, login activity, and audit activity.
- Customer information: customer names, phone numbers, email addresses, addresses, purchase history, loyalty records, credit records, and payment history.
- Supplier and vendor information: supplier names, contact people, phone numbers, email addresses, invoices, payment history, and balances.
- Sales, inventory, HR, and accounting data: products, stock levels, transactions, refunds, payment methods, shifts, expenses, accounting entries, reports, payroll records, leave records, and related business records.
- Technical and support data: IP address, browser, device type, operating system, login time, error logs, sync logs, offline/online status, support messages, screenshots, files, and support history.
5. How We Use Information
- Provide and operate the GofaPOS platform.
- Create and manage business accounts, users, roles, and permissions.
- Process POS sales, inventory, accounting, HR, customer, credit, and reporting activities.
- Manage subscriptions, invoices, payments, and billing history.
- Send service, support, SMS, email, and promotional communications where enabled or permitted.
- Improve platform reliability, performance, security, and user experience.
- Detect fraud, abuse, errors, unauthorized access, and security incidents.
- Comply with legal, tax, accounting, security, and regulatory obligations.
6. Offline-Online Capability
GofaPOS may support hybrid offline-online functionality. When internet access is unavailable, selected data may be stored locally on the user's device so the business can continue operating. When internet access returns, local data may synchronize with online servers.
Offline data may include sales transactions, sale items, payment records, product data, stock updates, receipt records, shift data, and sync logs. Businesses and users are responsible for securing devices used to access GofaPOS.
7. Legal Basis for Processing Personal Data
We process personal data based on consent, performance of a contract, compliance with legal obligations, legitimate business interests, and protection of rights and security.
We aim to process personal data fairly, lawfully, transparently, and only for relevant business purposes.
8. Tenant Data Separation
GofaPOS is designed as a SaaS platform where each subscribed business is treated as a tenant. Tenant data is separated by account and access controls so one business cannot access another business's records.
Platform administrators may access tenant information only where necessary for onboarding, support, billing, security, maintenance, or legal compliance.
9. Data Sharing and Disclosure
We do not sell personal data. We may share information only when needed for:
- Authorized users within the relevant business account.
- Service providers such as hosting, cloud storage, payment processing, SMS/email delivery, monitoring, backup, analytics, and support providers.
- Legal authorities, courts, tax authorities, or regulators where required by law.
- Business transfers such as a sale, merger, or reorganization, subject to appropriate safeguards.
10. Data Security
We use reasonable technical and organizational measures to protect data, including authentication, role-based access control, password protection, secure communication, audit logging, backups, access restrictions, and database controls.
No system can be guaranteed completely secure. Users should protect login credentials, devices, and local/offline data.
11. User Responsibilities
- Keep login credentials confidential.
- Assign correct roles and permissions.
- Remove access for former employees or unauthorized users.
- Secure devices used for online or offline access.
- Ensure customer, employee, and supplier data entered into GofaPOS is collected lawfully.
- Comply with applicable privacy, employment, tax, and business laws.
12. Data Retention
We retain information for as long as needed to provide GofaPOS services, maintain business records, support reporting, resolve disputes, enforce agreements, prevent abuse, and meet legal, tax, audit, or security requirements.
When an account is closed, some data may remain in backups, logs, or legally required records for a limited period.
13. Data Subject Rights
Under Ghana's Data Protection Act, 2012 (Act 843), individuals may have rights to access, correct, object to, or request action on personal data. Requests related to customer, employee, or supplier records may need to be directed to the business that controls that data.
Privacy requests may be made using the contact details in this policy.
14. Cookies and Similar Technologies
GofaPOS may use cookies, browser storage, local storage, IndexedDB, service workers, and similar technologies to keep users logged in, store preferences, enable offline functionality, improve performance, support security, and synchronize data.
Disabling some storage features may affect the proper functioning of GofaPOS.
15. Payments and Subscriptions
Subscription and payment processing may use third-party payment processors such as Paystack or similar services. GofaPOS may store payment references, invoice records, subscription status, payment history, and billing details.
We do not intentionally store full card details unless legally permitted and securely authorized through a compliant payment provider.
16. Children's Privacy
GofaPOS is intended for businesses and authorized business users. It is not intended for children, and businesses should not create accounts for unauthorized individuals.
17. International Data Transfers
If data is hosted, backed up, or processed outside Ghana, we will take reasonable steps to apply appropriate safeguards in line with applicable data protection requirements.
18. Third-Party Links and Integrations
GofaPOS may integrate with third-party services such as payment gateways, SMS providers, email providers, accounting exports, and other business tools. Those third parties may have their own privacy policies, and Gofa Technologies is not responsible for their practices.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Last Updated date. Continued use of GofaPOS after updates means acceptance of the revised policy.
20. Contact Us
Gofa Technologies
Service: GofaPOS
Email: info@gofatech.com
Phone: +233 554 180 326
Address: Tema Community 1, Ghana
Website: gofagh.com